Remove Get Genuine Office warning

Some Office 2019 users experience a new yellow-colored warning stating “Get Genuine Office you may be a victim of software counterfeiting. Avoid security risks and get genuine office now

Get Genuine Office you may be a victim of software counterfeiting. Avoid security risks and get genuine office now

The message may also appear in Office 2016 and Office 365. Even if you have paid for the Office license, and you believe your license is Genuine, you may see this text bar appear. Apparently, in Microsoft’s opinion, your license is not 100% valid. Reasons are:

  • you have installed and validated Office on more than 1 computer with the same license. Office licenses may only be used on 1 pc
  • you have bought the license from a questionable reseller. Some websites sell Office licenses for approx. 10 dollar. That is almost certainly not a normal price for an official license.
  • your license key may have been leaked and is being used by others. In this case, please contact Microsoft.

How to remove Get Genuine Office warning

get genuine office you may be a victim of software counterfeiting

Genuine or not, luckily it’s easy to get rid of the warning. Follow these steps to turn off the Get Genuine Office notification:

Total Time: 5 minutes

  1. Open any Microsoft 365 application (e.g. Word, Excel, or Outlook)

    office word 2019

    In this example, I’ve opened Microsoft Word

  2. Click File

    word 2019 click file

    At the left top corner, click the File tab

  3. Click Account

    word 2019 click account

    In the left bar, click Account

  4. Click Manage Settings

    word 2019 click manage settings

    In the main screen at Account Privacy, click Manage Settings

  5. Scroll down and disable Connected Experiences

    office 2019 disable connected experiences

    In the Privacy Settings window, scroll down and deselect the checkbox “Enable connected experiences”

  6. Click OK

    Click OK to save the changes

Supply:

  • Valid license or product key

Tools:

  • Microsoft Office 365 / 2016 / 2019

That’s it. The yellow Get Genuine Office bar on top of your document will not display anymore.

Drawbacks of disabling Connected Experiences in Office

Connected Experiences enables collaboration and editing of a document that is stored in the cloud, e.g. Onedrive or Sharepoint. It also enhances Word to be able to translate the contents of a document to another language.

By disabling Connected Experiences you also turn off these features that may disrupt your way of work. A specific example is the use of Onenote notebooks in Onedrive. This is no longer possible while having the Connected Experiences turned off. However, you can always temporarily turn the feature on to make use of the enhancements. Once you’re finished you can turn Connected Experiences off again.

If this article did not help you solve your problem, please leave a comment! This website is visited thousands of times a day. There is a good chance that I or someone else has an answer to your question.

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saqib

aoa, i explain it further

  1. create a text file on desktop
  2. open it and paste to following command in it

cd\
cd C:\Program Files\Common Files\microsoft shared\ClickToRun
officec2rclient.exe /update user updatetoversion=16.0.13628.20274

  1. Save as file with ABC.bat
  2. you see a ABC file with DOS icon.
  3. simply run
  4. you saw a office update running, wait for 5 to 6 minutes.
Joy

Yey! Thank you! it removed the annoying warning..

Rocki

You are awesome dude. It worked perfectly for me. Thank you.

Zohaib

Fixed it , Thank you very much

Chath

Wow… worked like a charm… Super super super… Thanks a lot!!!

sabpy

one great solution is buying the software itself

Gospodar66
  • Disable Office update
  • Open cmd (Administrator)
  • run:

cd\
cd C:\Program Files\Common Files\microsoft shared\ClickToRun
officec2rclient.exe /update user updatetoversion=16.0.13628.20274
– wait 4-5 min. to finish
That’s all !

Salik KC

thanks a lot! It works for now. So, now can enable back the office update?

Van

This totally works!! But I think the genuine popup is included in the latest update for Office, so by updating to the current version again, it will probably bring the popup back.. Thanks for this!!

Salik KC

Hi @Gospodar66
catching up on my yesterday’s feedback with query. Well, I enable back the office update and the problem comes back! I guess it works only until we don’t enable the office update? But your expert advise is preferred.
Thanks

Van O

you are my hero, this workssssss
the banner was soooo annoying
Thanks 3000

anhnt

good job bro

Spiro049

thanks ths worked for me

Luong Thanh Hai

OK, it works now, thanks for your comment. Could I enable the update option again?

Charith Prabuddha

It worked brother tnx

Max

Thanks bro you have sorted the problem, I have tried thousands of ways before no one worked

Last edited 1 month ago by Max
Niks

Thanks a ton … it works for me ..

Joe

Beautiful, worked like a charm – the Privacy Settings change did not work for me. Highly recommend to disable the office updates. In any app, go to File > Account > go to Update Options and select Disable Updates

EmmDee

Thanks Gospodar66
Exactly what I needed!

Utkarsh

Thanks a Lot!!
any trick for the more frequently updated version ?

Jane

Worked!

Marcelo

thanks!!!! WOrked for me

Bert West

This used to work, but no longer does. Yes, I saw the registry hacks posted by others, but those registry entries are not in my registry.

pragit

Uninstall microsoft office and then reinstall problem fixed 100%.

Mithun

need KMS solution this problem,pls help

Jim

KMS activates the product but message still pops up. We need another solution.

Yinebeb

not working , it was time killer

Drew

Please pay attention to this feedback because this solution no longer works

Josh Axlerad

No longer working, still the message is being displayed

nathom1111

No longer works :( …it’s that time again.

H2Hack

This fix no longer works (MS Office 2019 Plus). It may initially work but the message will come back within hours.

MartaC

Me too… I am computer illiterate. I have MS Office activated with ActO19 (KMS) sold to me as 100% genuine KMS key on AliExpress. Worked last time but today (26/05/21) the message has come back (large and status bar), and this now no longer solves the problem.

Carl Jr.

This solution worked before but 26.05.2021 the yellow banner come back….

ProfileSlayer

Would second this, getting this issue on a fully updated install of office. MSGuides suggested a registry key removal but the registry key doesn’t exist. Frustrating because it’s activated using my KMS Server as part of my Open License Agreement, so there’s no reason for it.

ProfileSlayer

I tried removing and reassigning the license and that didn’t seem to change anything, and a reinstall solved it for about 6 hours, then it was right back

Last edited 2 months ago by ProfileSlayer
LR Nunez

First time I try this (24/05/21). Did not work (same as result as A. Smith).

A Smith

Worked last time but today (24/05/21) message has come back and this now no longer solves the problem unfortunately.

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