Some Office 2019 users experience a new yellow-colored warning stating “Get Genuine Office you may be a victim of software counterfeiting. Avoid security risks and get genuine office now“
The message may also appear in Office 2016 and Office 365. Even if you have paid for the Office license, and you believe your license is Genuine, you may see this text bar appear. Apparently, in Microsoft’s opinion, your license is not 100% valid. Reasons are:
- you have installed and validated Office on more than 1 computer with the same license. Office licenses may only be used on 1 pc
- you have bought the license from a questionable reseller. Some websites sell Office licenses for approx. 10 dollar. That is almost certainly not a normal price for an official license.
- your license key may have been leaked and is being used by others. In this case, please contact Microsoft.
How to remove Get Genuine Office warning
Genuine or not, luckily it’s easy to get rid of the warning. Follow these steps to turn off the Get Genuine Office notification:
Total Time: 5 minutes
Open any Microsoft 365 application (e.g. Word, Excel, or Outlook)
In this example, I’ve opened Microsoft Word
At the left top corner, click the File tab
In the left bar, click Account
Click Manage Settings
In the main screen at Account Privacy, click Manage Settings
Scroll down and disable Connected Experiences
In the Privacy Settings window, scroll down and deselect the checkbox “Enable connected experiences”
Click OK to save the changes
- Valid license or product key
- Microsoft Office 365 / 2016 / 2019
That’s it. The yellow Get Genuine Office bar on top of your document will not display anymore.
Drawbacks of disabling Connected Experiences in Office
Connected Experiences enables collaboration and editing of a document that is stored in the cloud, e.g. Onedrive or Sharepoint. It also enhances Word to be able to translate the contents of a document to another language.
By disabling Connected Experiences you also turn off these features that may disrupt your way of work. A specific example is the use of Onenote notebooks in Onedrive. This is no longer possible while having the Connected Experiences turned off. However, you can always temporarily turn the feature on to make use of the enhancements. Once you’re finished you can turn Connected Experiences off again.
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