JWLibrary shows No Download Location Available

Recently I can no longer download audio and video with my JW Library app in Windows 10. The notification I received was “No download location available”.
I was still able to stream audio and video, but not download. If I clicked on the cloud icon, I did not get a download option.
When I went to the Settings of the JWLibrary app, I got the same message: “Download videos to No download location available”

jwlibrary no download location available

Fix No download location available in JW Library

The solution for JWLibrary’s No Download location available is to create the download folders manually. Here’s how:

  1. Open Windows File Explorer (Windows Key + E)
  2. Go to the music folder. Usually, you see this folder right under This PC. But if not, navigate to the default location. This normally is C:\Users\%yourname%\Music
  3. Create a new folder and name it JWLibrary. For some reason the app didn’t create this folder automatically, so you’re doing it by hand now.
    create jwlibrary folder
  4. Do this for the videos folder as well: Usually, the videos folder is folder right under This PC. But if not, check out C:\Users\%yourname%\Videos. Create a new folder and name it JWLibrary
  5. If the app is open, close it. Launch JWLibrary again. You should now be able to download audio fragments and videos.

Hope this helped you out. Feel free to leave a comment!

jwlibrary download video

Download JW Library

JW Library is the official app developed by Jehovah’s Witnesses. It includes books and brochures for Bible study, as well as Bible translations into multiple languages. JW Library is available in the Microsoft Store and you can download JW Library on Windows 10 for free from here: https://www.microsoft.com/en-us/p/jw-library/9wzdncrfj3b4

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Arthur Samuel

I found the solution to mine. I think it was a deletion I did in my ‘Movies &TV’ app in windows 10. I removed all the video folders and it affected my video download location in Jw library…… adding a video folder in the app(Movies &TV) fixed my problem in jw library


Maybe someone can now help me with this issue: When trying to play a video in full screen, the JW Library App crashes. I can at least download them all and play them, but as soon as I click the “full screen” link at the bottom right corner, the app hangs for a few seconds, and then crashes…
Any help or ideas would be appreciated…


This WORKED..!!! Been struggling with this for over 2 weeks..!!

Peter Bakker

I have the same issue except running Parrallels, tried every suggestion so far.
any more suggestions out there?


Same issue for me today, after years of running the app under Parallels and downloading videos with no issue. I don’t recommend deleting/reinstalling the app. It did nothing and now lost ability to play previously downloaded media.

In addition to all suggestions in this post, I updated all properties on all the relevant folders to ensure R/W for all users, I checked that all are Shared Folders and confirmed settings in both Parallels and Windows for folder access. And of course rebooted several times in between. Nothing works.


Here’s what finally did work…

In Parallels (v13.3.1), from Windows 10 menu bar, go to Actions, Configure, Sharing

Under Share Mac, I had “Share Mac User folders with Windows” selected

Under Configure, “Map these Mac folders to Windows” I had to deselect Music and Movies.

Restart Windows and the JW Library App and all worked once again.

Note: Because I deleted the app and reinstalled, JW Library will still not recognize previously downloaded files.


Thanks and great tip Ann!

It worked for me too.


Thank you so much! That is the ONLY thing that worked for me. Appreciate it sis!


Worked great! Thank You!
Another thing i needed to do was use a different drive for the save location.
In order to do so:
-Follow the above instructions
-Right Click, Add to Library
-Add to Library (Audio) for the music
-Add to Library (Video) for the videos

Victor Garfield

There’s an even easier solution for this problem. Click on Start->Settings->Privacy. Scroll all the way to the bottom on the Left hand side. Click on Videos. You’ll see JW Library is set to Off, along with other apps. If it’s greyed out Click on Change to access these apps. Or Just Click the button under Allow apps to access your videos library to On, and than click JW Library slider to On. That’s it very easy. You don’t have to pre-create any folders, as JW Library will do what it was supposed to do in creating the folder for you!


Thanks, this one fixed it for me.

Russel D

That instruction works. Thank very much

PDN Van Eyck

Thanks. I reinstalled JW Library. Then I had to reset Windows Explorer to show Libraries and I fixed the problem as suggested. Thank you.

Paul B

Could you tell me how to reset explorer to show library’s?


It worked! That was too easy XD

david cleare

its still not working for me. i followed the instructions carefully

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