Event 8: Failed auto update retrieval of third-party root list sequence number

When you’re running a Windows 2003 server without an internet connection, you may get the following event in your eventlog (bold text is Event ID-specific information):

—————–
Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 8
Date: date
Time: time
User: user name
Computer: computer name
Description:
Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.
For more information, see Help and Support Center at http://support.microsoft.com.
—————–

To resolve this error, you must have an internet connection, or you must uninstall the Update Root Certificates component.

To turn off the Update Root Certificates component, follow these steps:
1. Go to Add/Remove Programs (start – run – “appwiz.cpl”)
2. Click the Add/Remove Windows Components button on the left.
3. Clear the Update Root Certificates check box, and then finish the Windows Components Wizard.

More information can be found on:
http://support.microsoft.com/kb/317541

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4 Comments on "Event 8: Failed auto update retrieval of third-party root list sequence number"

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Jevi
Guest

ya the same error, But i can not able to any changes on automatic updates settings, all options all an invisible. can not change on and off automatic updates.

SomeOneElse
Guest

@Cool – was researching this same issue and found this that may help you http://www.geekshangout.com/?q=node/52

good luck

SomeOne
Guest

I believe that would indicate the connection is filtered in some way.

The error simply means it cannot reach the specified location.

Unfortunately I’m not sure what port the retrieval runs on. Check your firewall logs if possible.

Cool
Guest

Cool what if the server is connected to the net (its a web server) and you still get this message ??

wpDiscuz