ITExperience.NET Rotating Header Image

Event 8: Failed auto update retrieval of third-party root list sequence number



When you’re running a Windows 2003 server without an internet connection, you may get the following event in your eventlog (bold text is Event ID-specific information):

—————–
Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 8
Date: date
Time: time
User: user name
Computer: computer name
Description:
Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.
For more information, see Help and Support Center at http://support.microsoft.com.
—————–

To resolve this error, you must have an internet connection, or you must uninstall the Update Root Certificates component.

To turn off the Update Root Certificates component, follow these steps:
1. Go to Add/Remove Programs (start – run – “appwiz.cpl”)
2. Click the Add/Remove Windows Components button on the left.
3. Clear the Update Root Certificates check box, and then finish the Windows Components Wizard.

More information can be found on:
http://support.microsoft.com/kb/317541

3 Comments

  1. SomeOneElse says:

    @Cool – was researching this same issue and found this that may help you http://www.geekshangout.com/?q=node/52

    good luck  

    (Quote)

  2. SomeOne says:

    I believe that would indicate the connection is filtered in some way.

    The error simply means it cannot reach the specified location.

    Unfortunately I’m not sure what port the retrieval runs on. Check your firewall logs if possible.  

    (Quote)

  3. Cool says:

    Cool what if the server is connected to the net (its a web server) and you still get this message ??  

    (Quote)

Leave a Reply

Comments without hyperlinks are immediately visible. However, if you post a comment that includes a hyperlink, your comment requires approval. This can take up to one day.